KLEIO defines the following individually identifiable information as personal information:
Information about an individual which can be used to identify that specific individual due to its inclusion of a name, date of birth, or other such information. Or which includes personal identification codes.
(This includes any information that can be easily cross-checked against other information and thereby used to identify that specific individual).
2. Management Structure
For the management of personal information, KLEIO will appoint a Personal Information Protection Officer and establish an organizational structure necessary for such management. Furthermore, KLEIO will strive to maintain the transparency of management by appointing a person in charge of the helpdesk and internal audit, respectively.
3. Acquisition, Use and Provision of Personal Information
KLEIO will clarify the purpose of use of personal information and acquire personal information through proper means to the extent necessary to accomplish the established purpose of use, and endeavor to keep the contents accurate and up to date. KLEIO will not acquire personal information that is likely to infringe the rights and interests of individuals. Furthermore, KLEIO will not use or disclose or provide to third parties any personal information beyond the scope of customer’s approval.
4. Compliance of Laws and Regulations etc.
KLEIO will comply with any and all laws, regulations, national guidelines and other rules regarding to acquisition, use or otherwise handling of all personal information.
5. Safety Control Measures
In order to ensure the accuracy and safety of personal information, KLEIO will endeavor to consistently strengthen and develop safety measures including its current information security practice, and to prevent and remedy unauthorized access and/or leakage, loss or damage to personal information. Also, in order to accomplish the purpose of use, KLEIO may outsource the handling of any or all of customer’s personal information, however, in such case, KLEIO will select and entrust an outsourcee that meets its personal information protection standard and will supervise such outsourcee after such entrustment, such as by conducting regular inspections.
6. Individual Rights in Regard to Personal Information
If KLEIO receives from a customer a request for the notification of the purpose of use, disclosure, correction, addition or deletion of contents, suspension of use, elimination or suspension of provision to a third party in regard to such customer’s personal information, KLEIO will respect the rights of the customer in regard to its personal information and respond in a sincere manner. Furthermore, KLEIO will establish a Contact Window for complaints or inquires to KLEIO in regard to handle personal information.
7. Continuous Improvement of the Personal Information Protection Management Systems
To properly handle personal information received from its customers and business partners, KLEIO will prepare internal rules, conduct education to its employees and perform adequate internal audit. Furthermore, KLEIO will endeavor to continuously strengthen and improve the personal information protection management system including revision of this Policy.
CEO Hidenori Kamina
Established: June 1, 2021
Final revised: June 1, 2021
Particulars made Public in regard to Personal Information
1. Purpose of Use of Personal Information
For the following purpose of use, KLEIO will use customer’s personal information within the scope necessary for performing its business. If KLEIO intends to use such personal information for purpose other than the following purpose of use, KLEIO will clarify the purpose of use and obtain prior approval of the customer each time.
Personal information marked with (※) are personal information subject to disclosure, and therefore notification of purpose of use, disclosure, correction, addition or deletion of the contents, suspension of use, elimination and suspension of provision to third parties may be requested to KLEIO.
Types of Personal Information Purpose of Use
Business Partner Information※
Various Information for Inquiries※
For response to inquiries from customers, follow-through service or for various types of processes regarding business;
For sending information regarding service, products or various types of projects of KLEIO, KLEIO’KLEIOroup companies or companies that form a partnership with KLEIO;
For sending information regarding KLEIO’s business activity such as questionnaire survey, conduct of campaigns etc.;
For the prevention of unauthorized transaction;
For marketing survey and analysis;
For preparation of statistics for analysis of management;
For Business analysis and internal management of the KLEIO’KLEIOroup companies;
For ensuring appropriate correspondence by operating personnel or staffs at the time of telephone correspondence or servicing customers and/or maintaining and improving the quality of such personnel or staffs; or
For other necessary operations including correspondence etc. based on laws and regulations.
Information of job-listings※ For making decisions as to whether such person fits the needs of KLEIO.
Information of current employees※ For personnel management services and business communication
Information of retired employee※ For personnel management services of retired employee as stipulated by law and as-needed basis communication of social events etc.
2. Contact Details for Inquiries regarding Personal Information
If you have any requests to notification of purpose of use, disclosure, correction, addition or deletion of the contents, suspension of use, elimination or suspension of provision to third parties in regard to personal information or complaints or inquiries in regard thereto, please contact us through either of the following:
Contact：Personal Information Office
03-6912-7160 (WeekdayJST 11AM to 16PM)
Please note that KLEIO shall not be responsible to fully meet requests for personal information due to provisions of laws and regulations or personal information for which storage period established by KLEIO has expired.
3. Procedures on requests of disclosure etc. of Personal Information
When requesting disclosure etc. of personal information, please contact the Contact Window regarding personal information (Personal Information Office).
※Requests from representatives will be limited to the following:
Statutory representative of minors and adult wards
Representative delegated by the person requesting disclosure etc.
※Please note that KLEIO may charge handling fee for requests regarding “Disclosure” or “Notification of Purpose of Use”.
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Personal Information Protection Officer
Established: June 1, 2021
Final revised: June 1, 2021